Langbirdge in the Telegraphs top ten DIY hardware stores list
 

Customer Services

 

Privacy policy

 
At Langbridge Home Hardware we take your privacy rights as our customer very seriously.  
This privacy policy outlines what information we collect from you, why we need it and what we do with it.  
 
If you are interested in placing an online order with us, but are concerned about how safe your details are, don't worry. We do not sell or pass on your name, address, card details or email address unless the law requires us to. Your phone number is passed onto our courier service to help with delivery but you may opt out of this.  
 
Cookies are used to track your ordering from page to page, basically, any items you add to your basket would be lost when you change pages without them. Cookies DO NOT store any personal information or allow anybody access to anything on your computer.  
 
When you make a purchace from our website, we collect certain information from you - such as your name, email address, shipping address and payment details. All such personal information, aside your payment details, are held in-line with our in-house security and confidentiality procedures.Your payment details are transferred via secure server to our payment service, Protx. To view their security procudures please see www.protx.com.  
 
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law.  
e.g.  
- To comply with legal processes such as a search warrant or court order.  
- To investigate reports of fraud or of users sending harassing, threataning or abusive messages.  
- To protect against mis-use or unauthorised use of our website.  
 
When you order from us you are automatically joined to our mailing list. We will occasionally send you our latest offers, deals or newest items by email or post. You may opt out of this service at any time by calling us on 01225 313848 (and requesting the accounts department) or emailing us via the CONTACT US page.
 
 

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