Customer Care

Welcome to our Customer Services area.
Below are some of the questions that we are asked the most, and to the left are some links to other information pages.

If you can’t find the information you are looking for then please do get in touch with us either by email via our contact page or by phone on 01225 313 848, we are always happy to help.

Can I track the progress of my order?

Yes you can.
Once you have placed your order you can track it’s progress through our system by logging into your account. To log into your account click on the your account link at the top of any page on this website. You will also find a link on the email that is sent to you once you have placed an order.

Your log in information will comprise of the email address you supplied when placing your first order together with the password you chose.

How much are your delivery charges?

The cost of your delivery is calculated on the total weight of your order, you will be able to see the current total by viewing your shopping basket.

How will my order be delivered?

In most cases your order will be delivered via courier, however for small items we may use The Royal Mail 2nd class postal service.

What if I am not satisfied with my purchase or the service I receive?

If you are not satisfied at any time please contact us as soon as possible by telephone on 01225 313848 or via our contact page.

At Langbridge Home Hardware we take every effort to give our customers the best quality service available, and will respond immediately to any problems you have.

Where do you deliver?

We currently only deliver to mainland UK, but please contact us if you have any special requests.

When will I receive my order?

We aim to despatch your goods within 5 working days of receiving your order for items that are in stock. During busy periods this may take longer, however we will advise you via our order tracking system of extensive delays.

What if I forget my password?

We can automatically send you your login password if you know the email address that we have on file for you.
You can click here now to enter your email address.
If you do not know your email address then please contact us on 01225 313848.

What do you do with my personal information?

We use your information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers (if you have not opted out), update our records and maintain your accounts with us. We also use this information to improve our store, prevent or detect fraud or abuses of our website.

We DO NOT pass or sell your information on to third parties. If you subscribe to our products and services update via email, you can unsubscribe from this service at anytime by logging in to your account or by calling us on 01225 313848.

What if I’m not satisfied?

First of all please contact us, we will do all we can to help.

Other questions

Should you have any other questions we have not answered here please contact us or call us on 01225 313848.