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Questions and answers of the customers
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Here at Langbridge Home Hardware we aim to give you, our customer, the best possible delivery charges we can. We quote our delivery charges based on the following methods;
– Royal Mail 2nd Class Post
– Royal Mail Parcel Post
– Parcelforce Courier
By placing your order you are agreeing to our stated delivery charges. Occasionally we understand you may require your goods in a hurry. In this instance you may choose to pay extra (determined on size, weight and speed) to receive your items sooner. If you require this extra service please contact us by phone on 01225 313848 (asking for the accounts department) quoting your name and order number, and we will help you as much as we can.
We aim to dispatch your items within 5 working days of receiving your order with cleared payment. Your order may be delayed if the item is not in stock. Some items may be unavailable and the current stock status is approximate. To check an item is definitely in stock we recommend you call us on 01225 313848 and quote the code number for the item.
Delivery times are approximate and should not be relied upon. We cannot take responsibility for late deliveries, this includes, but is not limited to delays resulting from acts of God, flood, fire, malicious damage, traffic incidents, unforeseen technical problems, strikes, trade disputes or extreme weather conditions. For such exceptions we may require additional time and effort to fulfil the delivery. If this occurs we will do our utmost to deliver your order as soon as we possibly can.
We will attempt to deliver your order to the delivery address stated on your order. If packages are returned to us as undeliverable due to an incorrect address or after twice failing to deliver the goods and the customer not collecting them from the courier depot we shall refund the price of the goods less delivery charges plus any additional costs charged to us by the courier company for returning it.
Our courier company require us to print your phone number/s on the package to aid their drivers in finding well hidden addresses. If you do not wish your number to be used in this way (be aware this may occasionally delay delivery) please let us know and we will remove such detail.
Any delivery prices advertised on our website are available for UK mainland deliveries only. Prices for other areas are available on request. We will happily send orders to BFPO addresses but please be aware this does restrict delivery of particular chemicals and offensive weapon class items.
Some orders may be subject to Customs duties and taxes. Langbridge Home Hardware are not responsible for these charges and do not have a duty to inform you of any such charges. It is advised that you contact your local authority prior to ordering goods from out site. Cross border packages may be subject to inspection and opening. We cannot be held responsible for any damages or loss as a result of this.
Our couriers work throughout the day Monday to Friday so your order may arrive any time between 9.00am and 6.00pm. All courier deliveries must be signed for.
– Working days exclude weekends and bank holidays –
As soon as Langbridge Home Hardware has delivered the goods, the customer will be responsible for their safekeeping and we will not be held responsible for any fault or damage arising from incorrect storage. On delivery of your order please check your goods carefully before you use them. We also recommend you keep your receipt and order number in case it is required for any after sales enquiry.
If you wish to return an unwanted item to Langbridge Home Hardware you have 14 days from the dispatch date to do so. The item/s must be returned unused and in their original, resalable, complete condition.
– Orders that are cut to size or mixed to specification are non refundable –
We will not be held responsible for the method used to return unwanted items or the cost of doing so. We strongly recommend you use a traceable service to return any items to us as we will not be held responsible for any items lost or damaged in transit.
We reserve the right to refuse a return if we consider the item to not be in a resalable condition.
In some circumstances we may apply our 20% restocking charge. To find out if this applies to your purchase you can contact us by phone 01225 313848 (asking for the accounts department) or by emailing us via the CONTACT US page.
All refunds are subject to inspection of goods once they are returned to us. Any unwanted item/s returned to us that qualify for a refund will have NO refund of delivery charges.
If an item purchased from Langbridge Home Hardware arrives in a broken, damaged or non-functioning state, we must be immediately contacted either by phone 01225 313848 (asking for the accounts department) or by emailing us via the CONTACT US link. You must provide us with your name and order number in all correspondence.
Langbridge Home Hardware may use a courier service to collect the item/s from you. If you fail to meet the courier’s requirements of access to the parcel you may be charged for a return visit by them. Alternatively we may ask you to return the item/s to us pending fault investigation. If the item/s has a genuine defect or damage not due to customer or courier negligence we will refund the cost of returns to us and replace the item/s at no cost to you.
Langbridge Home Hardware reserves the right to replace a particular part or alternatively repair a damaged item as we see fit.
If an item becomes defective within 1 year of purchase you may return this item to us. If, on inspection, the item is considered faulty due to customer negligence we will contact you with either the cost of repair or replacement costs. If, however, a genuine fault has occurred we will provide either a refund or replacement – this is to be determined at our discretion – We may also require any warranty information that was originally supplied with the item.